1. Support Request
If you have a problem using TrainCue, contact Starcore Studio at [email protected].
Please include as much of the following information as possible:
- Device model.
- Operating system version.
- TrainCue app version.
- The page or workout mode where the issue occurred.
- A screenshot or screen recording, if available.
- Steps to reproduce the issue.
2. Data Deletion
The current version of TrainCue stores workout settings, custom routines, exercise preview images, and workout history locally on your device. It does not upload workout data, exercise images, or history records to Starcore Studio servers.
You can delete local TrainCue data by:
- Deleting custom routines inside the app.
- Clearing workout history inside the app.
- Clearing TrainCue app data through your operating system settings.
- Uninstalling TrainCue, subject to your device and operating system behavior.
For privacy or data handling questions, contact [email protected].
3. Subscription Support
TrainCue Plus subscriptions are managed by the store where they were purchased:
- On Android, manage or cancel through Google Play's Subscriptions page in your Google Play account.
- On iPhone or iPad, manage or cancel through Apple Account subscription settings, available from Settings > your name > Subscriptions.
- Use Restore Purchases inside TrainCue to ask the relevant store to refresh the subscription entitlement associated with your current store account. Restoring does not cancel a subscription or request a refund.
On the Apple App Store, eligible users may be offered one month free when the introductory offer is shown. The relevant store determines offer eligibility and availability and displays the price and renewal terms before purchase confirmation.
Starcore Studio does not receive full payment card details. Refund eligibility, renewal, cancellation, and trial conversion are handled by the store according to the store's policies and account settings.
4. Current Local Storage
TrainCue currently does not provide user accounts, cloud sync, advertising SDKs, analytics SDKs, or crash reporting SDKs. Workout data and exercise images remain in TrainCue's local app storage and are not collected on Starcore Studio servers.
If user accounts, cloud sync, direct payment processing, analytics, crash reporting, or server storage are added in the future, Starcore Studio will update the privacy policy and provide relevant account or server-side data deletion instructions before release.